CANCELLATION POLICY

A LITTLE NOTE BEFORE YOU CANCEL:

Changed your mind? That’s okay. We’d just appreciate it if you cancelled within the window below rather than waiting for your order to arrive and sending it back. Every order takes time, packaging, a financial and environmental footprint to reach you, so we appreciate you helping us keep unnecessary journeys to a minimum. A little consideration goes a long way.

• Prepaid Orders
  
  
• Prepaid orders can be cancelled within 24 hours of placing the order.

• If cancelled within this window, the full amount paid will be refunded to the original payment method.
  
  
• After 24 hours, cancellations will no longer be accepted.
  
  
• Partial COD Orders
  
  
• Partial COD orders can be cancelled within 1 hour of placing the order.

• If cancelled within this window, the shipping fee of ₹150 upfront paid uprfront will be refunded to the original payment method.
  
  
• After 1 hour, cancellations will no longer be accepted.
  
  
• Once an order has been dispatched, it cannot be cancelled.
  
  
  RETURNS & EXCHANGES
  
  *paseena offers a 3-Day Window.
  
  
• We accept return and exchange requests within 3 calendar days of the confirmed delivery date.
  
  
• Requests submitted after this window will not be eligible for return or exchange.
  
  
• All paseena products are eligible for return or exchange except socks.
  
  
• Socks are non-returnable and non-exchangeable for hygiene reasons.
  
  
  PRODUCT CONDITION
  
  
• We’re particular. You should be too.
  
  
• For a return or exchange to be accepted, the product must:
  
  Be unused and unworn
  
  Be unwashed
  
  Be in its original condition
  
  Have no perfume, deodorant, body odour or other fragrance
  
  Have no sweat, armpit stains, makeup, skincare, food or other stains
  
  Have no marks, damage, stretching, alterations or signs of wear
  
  Include all original tags, labels, seals, accessories and packaging
  
  
• If a returned product does not meet these conditions, the return or exchange may be rejected and the product will be sent back to you.
  
  
  QUALITY CHECK
  
  
• Every returned product goes through a Quality Check before a refund or exchange is approved.
  
  
• We check that the product meets all of the conditions above and has not been worn, washed, damaged or altered.
  
  
• The refund or exchange process begins only after the returned product has been received and successfully passes our Quality Check.
  
  
  REFUNDS
  
  
• Prepaid Orders
  
  For prepaid orders, the full eligible order amount will be refunded to the original payment method used at checkout once the returned product has been received and successfully passes our Quality Check.
  
  Refund timelines may vary depending on your payment provider.
  
  
  
• Partial COD Orders
  
  For COD orders, the original shipping fee is non-refundable.
  
  Once the returned product has been received and successfully passes our Quality Check, the remaining eligible amount will be issued as paseena store credit.
  
  
  EXCHANGE PROCESS
  
  
• Once your returned product has successfully cleared our Quality Check, your replacement product will be dispatched.
  
  
• First Size Exchange:
  
  Your first size exchange is completely on us. No exchange fee or shipping charge.
  
  For any exchange after your first exchange, a ₹50 exchange fee + ₹150 shipping fee will apply.
  
  
• First Product Exchange:
  
  Want to exchange your product for a different product? A ₹50 exchange fee + ₹150 shipping fee will apply, even on your first exchange.
  
  
• Subsequent Exchanges:
  
  For any exchange after your first exchange, a ₹50 exchange fee + ₹150 shipping fee will apply, whether you’re exchanging for a different size or a different product.
  
  You may exchange your product for another eligible product, subject to availability.
  
  
• If the replacement product is of lower value than the original product, the difference will be issued as paseena store credit, which you can access through the 'my accounts' section on paseena.
  
  
• If the replacement product is of higher value, the difference in price will be payable by you before the exchange is processed.
  
  
• Exchanged products are typically delivered within 7 business days after the Quality Check is completed, depending on your location.
  
  
• All exchanges are subject to product availability.
  
  Please note: We can only process an exchange once the original product has been received and successfully cleared our Quality Check.
  
  
  DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
  
  Received something damaged, defective or different from what you ordered?
  
  that’s on us.
  
  * Please contact our support team as soon as possible, preferably within 24 hours of delivery, with your order number and clear photographs/videos of the issue.
  
  We’ll review it and, where applicable, arrange a replacement or appropriate resolution.
  
  
  TL;DR:
  
  
• Return and exchange requests must be submitted within 3 calendar days of the confirmed delivery date.
  
  
• Socks are not eligible for returns or exchanges.
  
  
• Products must pass our Quality Check before a return, refund or exchange is approved.
  
  
• The first size exchange is free; subsequent size exchanges will incur an additional ₹50 exchange fee.
  
  
• Exchanges are subject to product availability.
  
  
• Products that show signs of wear, washing, fragrance, sweat, stains, damage or alteration will not be accepted.
  
  
• All original tags, labels, seals, accessories and packaging must be intact.
  
  
• paseena reserves the right to refuse a return or exchange if the product does not meet the conditions outlined above.